Nice to see this type of reporting from a non-profit:
Since last May, nearly 800 struggling homeowners from all over the country have shared their stories with ProPublica about their efforts to get a loan modification through the federal program. With their help, we showed the incredible delays  and frustrations applicants typically face: mortgage servicers have repeatedly lost documents , misinformed homeowners , and denied modifications  for reasons that run contrary  to the program’s guidelines. Among the 1.1 million homeowners who’ve begun the program’s trial stage, which is supposed to last three months, hundreds of thousands have waited in limbo for six months or more .
That’s good stuff.